⚡ Purpose
Starting July 2026, PUSH will change how payrolls are handled when they exceed your Pre-Authorized Debit (PAD) limit. Going forward, any payroll or off-cycle run that exceeds your PAD limit by a set threshold will be placed on hold and require review and authorization from the PUSH Accounting team before processing.
This article explains what is changing, why it matters, what to expect if this happens on your account, and how it may affect your payroll timeline.
📌 | Note: This change is being rolled out gradually. Not all accounts will be updated at the same time. You will receive an in-app banner when this change becomes active for your account.
🔐 Access required
This change applies to accounts with the Payroll Add-On.
Who will be contacted if a payroll exceeds the PAD limit?
- Super Administrators: Will be contacted if they have processed the impacted payroll. May also be contacted as a secondary option if we are unable to reach the team member who processed it.
- Team Administrators: Will be contacted if they have processed the impacted payroll. This requires the Run Payroll permission to be granted. If you're not sure whether you have this permission, confirm with a Super Administrator.
- Contact listed under Company Setup: Will be contacted as a secondary option if we are unable to reach the team member who processed the payroll or any Super Administrators on the account.
📋 Topics covered in this article:
- What Is a PAD Limit?
- How to Update Your PAD Limit
- What Is Changing When Your Payroll Exceeds the Limit
- What to Expect When Your Payroll Exceeds the Limit
- What Happens While Your Payroll is on Hold
- What Happens After the Review
- Frequently Asked Questions
📚 Related articles:
- A Guide To Running Payroll
- Understanding Payroll Processing Deadlines
- Check out our dedicated Payroll section to find how-to guides, FAQs, and more.
What Is a PAD Limit?
When your account was set up with PUSH, your team completed a Pre-Authorized Debit (PAD) agreement that defines the maximum amount that can be withdrawn from your bank account for payroll. This is your PAD limit, also known as an EFT (Electronic Funds Transfer) Limit.
As your business grows or your workforce changes, payroll costs may increase and occasionally exceed the limit originally agreed upon. When this happens, it is important that the overage is reviewed before funds are moved, which is what this new process is designed to support.
📌 | Note: Your PAD limit is not visible directly within the platform. If you are unsure of your current PAD limit, please contact our Support team for assistance.
How to Update Your PAD Limit
If you would like to increase your PAD limit — for example, if you know your payroll costs are growing and want to avoid a hold in the future — you can request an increase directly from our Support team.
To request an increase:
- Email support@pushoperations.com
- Use the subject line "PAD Increase"
- Include the company name(s) associated with your account in the email
Once we receive your request, our Support team will send you a digital form to complete. After the completed form is returned to us, we will update your account with the new PAD limit.
What Is Changing When Your Payroll Exceeds the Limit
Previously, if a payroll or off-cycle run exceeded your PAD limit, a warning message appeared during payroll processing. After acknowledging the message, payroll would continue to process as normal.
Starting July 2026, PUSH is introducing an additional verification step to further strengthen payroll security and help protect against fraudulent or unexpected payroll activity.
Your payroll process within the platform is not changing. You will continue to review, approve, and process payroll as you do today.
However, after payroll has been submitted, if the payroll or off-cycle run exceeds your PAD limit by the configured threshold (for example, 25%), it will be temporarily placed on hold while the PUSH Accounting Team reviews and reaches out for confirmation before processing continues.
📌 | Note: If your payroll does not exceed your PAD limit, nothing changes. Payroll will continue to process as normal with no additional steps required.
What to Expect When Your Payroll Exceeds the Limit
When your payroll or off-cycle run exceeds your PAD limit by the qualifying threshold (e.g. 25%), here is what you will see:
💡 | Tip: Click any image below to view it more closely. Press 'Esc' on your keyboard to exit the enlarged view.
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Before approval: A banner will appear on the pay run summary page, notifying you that manual review is required before your payroll can proceed:
"This payroll will be held for manual review before funds can be released. It exceeds your pre-authorized debit limit by more than 25% and must be approved by PUSH first. You can still submit now." -
When you click approve: A pop-up message will appear to confirm the submission, reminding you that your payroll exceeds your PAD agreement and will be sent to PUSH for manual review before it can be released:
"Your total payroll is more than 25% over your pre-authorized debit limit. Submitting will send it to PUSH for manual review — your team will still be paid, but processing may take a little longer than usual." -
After approval: The pay run moves into a Pending state (Hold), and the pay run page updates with a banner confirming your payroll is now awaiting review:
"Your payroll has been submitted to Push for manual review. Please monitor the email associated with your account, as we may need additional information before payroll can be released."- While in this status:
- The Approve button will be disabled.
- The payroll will not be invoiced, debited, or paid out to employees.
- You may still delete or unapprove the payroll if you need to make changes before it is reviewed.
- While in this status:
What Happens While Your Payroll is on Hold
Once your payroll is placed on hold, the PUSH Accounting Team is automatically notified that it requires verification before processing can continue.
As part of this process, the PUSH team will contact a member of your organization to confirm that the payroll amount exceeding your PAD limit is expected and authorized.
Our team will first attempt to contact the administrator who processed and approved the payroll. If that individual cannot be reached, they will contact other Super Administrators listed in the account, followed by the contact person listed under Company Setup, if necessary.
Depending on the outcome of the verification, you may be asked to:
- Confirm that the increased payroll amount is accurate and represents a one-time occurrence,
or
- Complete a new PAD Agreement if the increased payroll amount reflects your organization’s ongoing payroll requirements.
This verification process helps protect your organization by confirming that payroll amounts exceeding the agreed PAD limit are expected and authorized before processing continues.
| 📌 | Note: To ensure your employees are paid on time, it is important to respond promptly to any requests from the PUSH Accounting team. Reviews are conducted Monday to Friday, 9:00 AM to 5:00 PM PST, excluding Statutory Holidays. Payrolls submitted outside of these hours will be reviewed as soon as possible when the team is back online. |
What Happens After the Review
Once the required verification is received from a member of your organization, the PUSH Accounting Team will complete its review and take the appropriate action based on the information provided.
You will then receive an email confirming the outcome of the review. There are two possible results:
✅ Payroll Approved: If the required verification has been received or a new PAD agreement has been signed, your payroll will be approved. You will receive an email confirming that your Payroll EFT Override Request has been approved, and no further action is required. Your payroll will proceed, and funds will be released as scheduled.
❌ Payroll Rejected: If the required verification or new PAD agreement was not received prior to the deadline needed to maintain your scheduled payday, the payroll will be rejected. You will receive an email confirming that your Payroll EFT Override Request has been rejected. If this occurs, the PUSH team will reach out to you directly to walk through the reasons and discuss next steps.
💡 | Tip: For any urgent payroll inquiries or if you require assistance while your payroll is on hold, contact our Support team.
Frequently Asked Questions
Have questions about PAD limits or what to expect when a payroll is placed on hold? Whether you are trying to understand why your payroll was held, what happens during the review process, or how to ensure your employees are paid on time, this section provides quick answers to help guide you through the process.
Q: Why is PUSH introducing a hold on payrolls that exceed the PAD limit?
A: This change is part of PUSH'S ongoing effort to strengthen payroll security. By reviewing payrolls that exceed your agreed PAD limit before funds are moved, we can help protect your account from unexpected or unauthorized debits.
Q: Why am I not seeing the PAD limit warning or hold on my payroll?
A: This feature is being introduced gradually as part of a phased rollout, which means it may not be active on all accounts at the same time. If you are not yet seeing the warning message or payroll hold described in this article — including if you manage multiple locations and only some are affected — this is expected. Your account will be updated as the rollout progresses. If you have questions about when this change will be active on your account, please contact our Support team.
Q: Will all of my payrolls be affected by this change?
A: No. This only applies to payroll or off-cycle runs that exceed your PAD limit by a certain percentage (e.g. 25%). If your payroll falls within your agreed limit, it will continue to process as normal with no changes.
Q: Will my employees still be paid on time if my payroll is placed on hold?
A: As long as the required verification is received from your team ahead of the deadline, your scheduled payday will be maintained, and you will receive an email confirmation once your payroll has been approved. If verification is not received before the deadline, your payroll will be rejected and not processed, and you will be notified via email. For more details on this process, refer to the What Happens While Your Payroll is on Hold section above.
Q: Can I make changes to my payroll while it is on hold?
A: A: Yes. If you realize an adjustment is needed, for example, if an employee was overpaid, an error was made, or you would like to cancel the payroll for any reason, you can delete or unapprove the payroll from the Pending state before it is reviewed by the PUSH Accounting team.
Please note that the unapprove payroll window follows the normal unapprove guidelines. If you are unable to make the necessary changes, please contact our Support team for assistance.
Q: What do I need to do while my payroll is on hold and being reviewed?
A: No action is required from you within the platform. However, it is important to monitor your email and respond promptly to any requests from the PUSH Accounting team. Providing the required verification or promptly signing a new PAD agreement helps ensure your payroll is processed on time, and your scheduled payday is maintained.
Q: Can I update or change my own PAD limit?
A: Your PAD limit cannot be adjusted directly within the platform. If you believe your limit needs to be updated to better reflect your current payroll size, please contact our Support team, who will be happy to assist you through the process, including completing a new PAD agreement.
Q: Who do I contact if I need help with a payroll that is on hold?
A: Once your payroll is placed on hold, the PUSH Accounting team will be following up with you directly via email with the next steps. For urgent inquiries or if you need an update in the meantime, we recommend contacting our Support team, which can follow up on your behalf or provide a status update.
Q: How do I request an increase to my PAD limit?
A: Email support@pushoperations.com with the subject line "PAD Increase" and include your company name(s). Our Support team will send you a digital form to complete. Once you return the completed form, we will update your account with the new PAD limit.
Additional Information
Need further help? Refer to our Getting Help & Contacting Support article for the latest support options and ways to connect with our team.
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