Why Is An Employee Missing Hours?

Question

• Why Did My Employee Not Get Paid For All His Hours?

Environment:

• Push Web App

Answer

There are several reasons why your employee could be missing hours from their pay:

1. If the clocked hours were approved as 0 under payable hours this will prevent the employee from getting paid those hours.
2. If the position the employee was clocking in under ended before the pay period ended this will also prevent them from being paid all their hours.
3. If the employee was activated but the position that he was activated with has a $0 rate.
4. If the position the employee was assigned has no hourly rate or salary rate, the employee will be missing all his hours.
5. If someone deleted the clock entries from the employee for a certain day or period of days.
6. If the hours are being entered manually into E/D, it could be that the entry was entered as a negative amount, or that it is not the full amount that needs to be entered.
7. Also if the position for the employee in question starts in the future, any dates they clocked in prior to that date will be missing the pay rate.
8. If when the employee was being activated from pending, there was a duplicate profile that had an active position and a clock ID it is possible the employee was clocking in from the duplicate profile. Since it's a pending profile it won't be included on the payroll so the clocks will need to amended accordingly for the active position.
9. The employee did not clock in at some point during the pay period.