Accessing Your Customer ID

⚡ Purpose

A Customer ID is a verification number associated with an administrator account.

This article explains how Customer IDs are used during Phone Support verification and how authorized administrators can locate their Customer ID within the Web App or Push Manager app.

🔎 Why Customer IDs Are Used

To help protect sensitive account and employee information, the Support Team uses an identity verification process when assisting customers by phone.

Before account-specific information can be discussed, administrators may be asked to provide their Customer ID to help confirm they are authorized to access the account.

📌 | Note: If a Customer ID cannot be provided during verification, the Support Team will be unable to continue discussing account-specific details until identity verification can be completed.

🔐 Access required

Customer ID verification is required for Phone Support across all subscription plans.

Who can provide a Customer ID for verification?

• Super Administrators: Required to provide a Customer ID when contacting Phone Support for account-specific assistance or requests.
• Team Administrators:  Required to provide a Customer ID when contacting Phone Support for account-specific assistance or requests.
• Employees: Do not receive Customer IDs, as Phone Support is only available to authorized administrator users associated with an account. They will be redirected to contact their direct employer or manager if assistance is required.

📋 Topics covered in this article:

• Access Your Customer ID in the Web App
• Access Your Customer ID in the Push Manager App
• Frequently Asked Questions

📚 Related articles:

• Getting Help & Contacting Support
• Setting Up & Managing Two-Factor Authentication (2FA)
• Check out our dedicated Account Management section to find how-to guides, FAQs, and more! 

Access Your Customer ID in the Web App

Customer IDs displayed within the Web app are tied to the specific account currently being viewed; you can toggle between accounts if applicable. 

Because Customer IDs are not static, the number shown changes over time. Users associated with multiple company accounts will also see a different Customer ID for each account.

📌 | Note: Customer IDs are used only for verification purposes and do not replace login credentials or account permissions.

To locate your Customer ID in the Web App:

1. Log in to your account on a web browser.
2. In the top right-hand corner, click the Company name.
3. In the drop-down menu, under your name, the Customer Number should be listed.
4. Let the Support agent know the Customer Number, and they will verify your identification!

Access Your Customer ID in the Push Manager App

Customer IDs displayed within the Push Manager app are tied to the specific account currently being viewed; you can toggle between accounts if applicable. 

Because Customer IDs are not static, the number shown may change over time. Users associated with multiple company accounts will also have a different Customer ID for each account.

📌 | Note: Customer IDs are used only for verification purposes and do not replace login credentials or account permissions.

To locate your Customer ID in the Push Manager app:

1. Open the Push Manager App and enter your login credentials.
2. In the top-left corner, tap the three stripes or swipe right.
3. Click Settings.
4. Your Customer ID will be listed under your Name and Email.

5. Let the Support agent know the Customer Number, and they will verify your identification!

    

Frequently Asked Questions

Have questions about your Customer ID? This section provides quick answers to help you manage your account with confidence.

💡| Tip: Can’t find what you’re looking for? Check out our Getting Help & Contacting Support article for the latest ways to connect with our team.

Q: Why does Support ask for my Customer ID?
A: Customer IDs are used as part of the Phone Support verification process to help protect sensitive account and employee information.

Before discussing account-specific details or making account changes, the Support Team may request a Customer ID to confirm that the caller is an authorized administrator for the account.

Q: Will my Customer ID always stay the same?
A: No. Customer IDs are not static and change over time within an account.

Because of this, it is recommended to reference the Customer ID currently displayed in the Web App or Push Manager app whenever contacting Phone Support.

Q: Why do I have multiple Customer IDs?
A: Customer IDs are unique to each account.

If a user is associated with multiple company accounts, a different Customer ID will appear depending on which account is currently being accessed.

Q: Can employees provide a Customer ID to contact Support?
A: No. Phone Support is only available to authorized administrator users associated with an account.

Employees do not receive Customer IDs and should contact their direct employer or manager for assistance with payroll information, schedules, account access, or company-specific policies.

Q: What happens if I cannot access my Customer ID?
A: If a Customer ID cannot be provided during Phone Support verification, the Support Team will be unable to continue discussing account-specific information or proceed with account-related requests.

This process helps protect sensitive account and employee information and ensures that only authorized administrators can access account details.

Q: Can someone provide a Customer ID that is not associated with their account?
A: No. Providing a Customer ID alone does not complete the verification process.

In addition to the Customer ID, the Support Team may verify additional account details to help confirm that the caller is authorized to access the account.

If the required verification information cannot be provided or validated, the Support Team will be unable to continue discussing account-specific information or process account-related requests.

Additional Information

Need further help? Refer to our Getting Help & Contacting Support article for the latest support options and ways to connect with our team.