- I accidently overpaid my employee and the funds were deposited, can Push correct this?
- An employee was not supposed to receive funds, can Push retrieve these funds directly?
- Push Web App
Once funds are sent to the Banks and are deposited into an employees bank account, Push does not have access or is able to retrieve funds. If an employee was not supposed to receive funds or was the incorrect amount, the Company will need to retrieve the net pay amount that was deposited to the employees bank account. Once this has been retrieved, to correct this in Push, you will need to process a Reverse Off Run.
Our Payments Team is only able to Stop Payment on a Direct Deposit if the funds have not yet been sent to the Banks. Please contact our Support Team if you need to Stop Payment.
Please note, that only Super Administrators and Team Administrators with permissions to Payroll will be able to be process a Reverse Off Run.