Purpose
Unapproving payroll allows you to make corrections before payments are finalized. Once payroll is approved, it is scheduled for processing, and any necessary changes require unapproval before adjustments can be made. This guide will explain:
- Why you might need to unapprove payroll
- How to unapprove payroll in Push
- Common issues that may prevent unapproval and how to resolve them
This guide is designed for payroll administrators responsible for payroll adjustments, who must ensure payroll accuracy before finalization.
When Should You Unapprove Payroll?
Payroll unapproval is necessary when an error is detected after approval but before processing is complete. Common scenarios include:
- Incorrect Hours: A timesheet error resulted in overpayment or underpayment.
- Missed Adjustments: A reimbursement, deduction, or salary update was not included.
- Overpayments: An employee was paid incorrectly due to an input error.
To prevent unapproval, adopt a review-before-approval workflow to verify payroll accuracy.
Process:
- Click the Payroll tab
- On the left-hand navigation bar, click Payrun History
- Under Pay Run Summary, click Summary that corresponds with the relevant pay period
- Under Payroll Summary, click Unapprove Payroll
- A pop-up will appear, click Unapprove Payroll
- The page will refresh, and you will be able to make the necessary changes (i.e. delete payroll and add Earning and Deduction entries) and re-approve payroll!
Common Issues That May Prevent Payroll Unapproved
While unapproving payroll allows for necessary corrections, there are limitations based on timing, payment methods, and employee status. Below are the most common reasons unapproval may not be possible and how to address them:
- Missed Unapproval Window: Payroll can only be unapproved until 3:00 PM PDT on the day it was run and up to two business days before the pay date. If you are outside this window, unapproval is no longer possible.
- Push-Issued Cheques: If payroll includes Push-Issued Cheques, it cannot be unapproved manually. In this case, you must submit a request to Push Support for further assistance.
To reduce these challenges, please always review payroll carefully before approval to catch and correct errors in advance.
How to Request Payroll Unapproval from Support
If you are unable to unapprove payroll manually, you can request assistance through Astra, Push’s AI assistant:
- Click the speech bubble in the bottom right-hand corner of the screen.
- Tell Astra: “I need to unapprove a payroll.”
- Answer Astra’s questions to provide the necessary payroll details.
Once your request is submitted, Push Support will review it and follow up. However, once payroll has been processed, unapproved is not guaranteed. If unapproved is not an option, you may need to make corrections through an off-cycle payroll or adjust in the next pay period.
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