- Can Push update an employees payment method after I processed payroll?
- Push Web App
- Contact Push Support by email firstname.lastname@example.org
- Please title the email Update Payment Method In Approved Payroll
- Please provide the Company name, the cut off date for the pay period, the first and last name of Employee(s) and the Payment Method you wish to update (i.e. Push issued Cheque, Company Issued Cheque, or Direct Deposit)
If you require a correction on an employees payment method in a payroll that has been approved (i.e. employee informs you their bank account is closed or compromised), you will need to contact Push Support to see if there is still time for the payment method to be adjusted.
Before contacting Push Support, please ensure the Employee Profile has been updated if it is Direct Deposit that requires adjustment. For Company Issued Cheque or Push Issued Cheque, the Employee Profile does not have to be updated if it is just for the one pay period.
Depending on the time of when the payroll was approved and when the payday is, will determine if the payment method can be adjusted, as our Payments Team is constantly working on payroll.
Please note, that only Super Administrators and Team Administrators with permissions to Run Payroll can request a payment method to be adjusted.
If the payday has already passed and the employee's Direct Deposit information was incorrect, you will need to wait for a Rejected Payment.
Once our Payments Team receives the notice of rejection, they will send an email to the company contact with more information/instructions on how to proceed with paying the employee.