Accessing Mineral HR Support

⚡ Purpose

Mineral HR is a dedicated HR compliance platform that helps you manage the day-to-day realities of US employment law without needing an in-house HR or legal team. It combines certified HR experts with tech-enabled tools and resources, so you always have somewhere to turn when an HR or compliance question comes up.

You might reach out to Mineral HR when you're updating a company policy or employee handbook, navigating a leave of absence or termination, confirming safety or training requirements for your state, or simply need a second opinion on what you can and cannot change within compliance guidelines.

🔎 Why Use Mineral HR?

• Expert HR guidance on demand: Connect with certified HR and compliance advisors for advice on situations like hiring, terminations, leaves of absence, and workplace complaints.
• Stay ahead of changing employment law: Mineral tracks US federal, state, and local employment law changes, so you're not left guessing when regulations shift.
• One connected login: Access Mineral HR directly from your PUSH/KAYAPUSH account without maintaining a separate set of credentials.

🔐 Access required

Mineral HR is available only to USA accounts that have purchased the HR+ Add-On.

Who can access Mineral HR?

• Super Administrators: Full access to log into Mineral HR and use both Technical Support and Compliance Expert resources.
• Team Administrators and Employees: Do not have access to Mineral HR.

📌 | Note: If you're interested in Mineral HR, please reach out to our PUSH Support Team, who can connect you with the right team member.

📋 Topics covered in this article:

• Accessing Mineral HR
• Contacting a Mineral HR Expert
• Contacting Mineral HR Technical Support
• Frequently Asked Questions About Mineral HR

📚 Related articles:

• Getting Help & Contacting Support

Accessing Mineral HR

Mineral HR is accessed directly through the PUSH or KAYAPUSH platform, so there's no separate site to visit or credentials to track. You will be able to open your connected Mineral HR account, giving you a single starting point for both HR Expert guidance and Technical Support.

1. In the top right-hand corner, click the Company name.
2. In the drop-down menu, click Company Setup. 
3. From the left-hand navigation bar, click POS/Integrations.
4. Under Mineral, click Login To Mineral.
5. Once completed, a new tab will open, redirecting you to Mineral HR's Dashboard.

Contacting a Mineral HR Expert

An HR Expert is best suited for questions where you'd like guidance from an HR or compliance advisor, such as something involving hiring, terminations, leaves of absence, or employee benefits. Depending on how you'd like to be helped, you can either submit a written question for a detailed response or call in to speak with someone in real time.

1. In the Mineral HR Dashboard, click Ask an Expert.
2. The page will load My Cases > Ask an Expert. 
3. To submit a written inquiry, complete the following:
   1. Under What Type of Help Do You Need, select either Employee Health, Welfare & Retirement Benefits or Human Resources.
   2. Fill out your question and click Next to submit it for a written response. 
      📌 | Note: Full compliance reviews, creation, and direct in-line edits of documents or policies are not included in the scope of the Expert service.
4. To directly contact an expert via phone:
   1. Under Call An HR Expert, you'll find the phone number available for real-time help during business hours.

Contacting Mineral HR Technical Support

Technical Support is best suited for issues with the Mineral HR platform itself, rather than an HR or compliance question, such as trouble logging in, site errors, or difficulty navigating a feature.

1. In the Mineral HR Dashboard, click Ask an Expert.
2. The page will load My Cases > Ask an Expert. 
3. Under Technical Support, click Contact Technical Support. 
4. A new tab will open called Submit a Request. 
5. Under the Please choose your issue below drop-down menu, select either: Need Support with the Mineral HR Platform? or Need Help with ACA or PCORI Reporting?
6. Under CC, input additional email addresses you want included in your request if applicable
7. If Need Help with ACA or PCORI Reporting? was selected, a new field will appear called Which type of reporting do you need help with?. Click the drop-down menu and select either ACA or PCORI
8. Under Subject, input the subject line you want for your request. 
9. Under Description, input the necessary details to explain what you need help with.
10. Under Mineral User ID, please leave the field as is; it will auto-populate with your profile identifier. If it is blank, leave the field as is, and the Mineral Team will locate your profile using other details. 
11. Under Attachments, choose a file to attach to support your inquiry if applicable. 
12. Once done, click Submit.
13. The page will refresh, and an agent from Mineral HR Support will contact you!

Frequently Asked Questions About Mineral HR

Have questions about accessing Mineral HR? Whether you're wondering who can access it, what it's used for, or how to get help, this section provides quick answers to help you connect with the right resource with confidence.

Q: What's the difference between an HR Expert and Technical Support? 
A: An HR Expert is for HR and compliance questions, like hiring, terminations, or leaves of absence, and can be reached by phone or written question. Technical Support is for issues with the platform itself, like login problems or site errors. For more details, refer to the Asking An HR Expert and Contacting Mineral HR Technical Support sections of this article.

Q: What kinds of questions can I ask an HR Expert? 
A: HR Experts can help with a wide range of HR and compliance topics, including:

• Understanding or updating a company policy, such as your employee handbook.
• Workplace safety requirements or mandatory training obligations.
• Clarifying what can and cannot be changed within HR compliance guidelines.
• Guidance on hiring, terminations, leaves of absence, or workplace complaints.

Q: Can Team Administrators access Mineral HR? 
A: No. Only Super Administrators can access Mineral HR. For more details, refer to the Access Required section of this article.

Q: My account doesn't have a Login To Mineral option. Why not? 
A: Mineral HR is only available to accounts located in the USA that have purchased the HR+ Add-On. If you believe your account should have access, reach out to our PUSH Support Team, who can review it and enable access if eligible. 

Additional Information

Need further help? Refer to our Getting Help & Contacting Support article for the latest support options and ways to connect with our team.