Updating Security Session Timeout Settings

⚡ Purpose

This article explains how Super Administrators can update the session timeout settings for administrator accounts in the Web App.

🔐 Access required

Only Super Administrators can access and update Security Settings.

Changes made to these settings apply to all Super Administrators and Team Administrators within the account.

📋 Topics covered in this article:

• Updating Session Timeout Settings
• Frequently Asked Questions

📚 Related articles:

• Setting Up & Managing Two-Factor Authentication (2FA)

Updating Session Timeout Settings

Session timeout settings determine how long administrator accounts can remain inactive in the Web App before they are automatically logged out.

By default, administrator sessions expire after 30 minutes of inactivity. Super Administrators can adjust this value based on their organization’s security preferences and operational needs.

📌 | Note: This does not impact login sessions within the Push Manager app or Push Employee app.

To update the session timeout length:

1. Click the Company name in the top right-hand corner.
2. In the drop-down menu, click Company Setup 
3. On the left-hand navigation bar, click Security Settings.
4. Under Session Timeout, click the box and input the total minutes.
   💡 | Tip: For security best practices, it is recommended to keep session timeout settings at 60 minutes or less.
5. Once done, click Update Settings.
   📌 | Note: Updating the session timeout setting impacts all administrator-level users on the account.

Frequently Asked Questions

Have questions about the session timeout settings? This section provides quick answers to help you manage your account security with confidence.

💡| Tip: Can’t find what you’re looking for? Check out our Getting Help & Contacting Support article for the latest ways to connect with our team.

Q: Who can update Security Settings?
A: Only users with Super Administrator access can view and modify Security Settings.

Q: Does this affect employee logins?
A: No. Session timeout settings only apply to Super Administrators and Team Administrators accessing the Web App.

Q: Why would a company increase the session timeout?
A: Some organizations may increase the timeout length to reduce interruptions for administrators working in the platform throughout the day. However, shorter timeout periods are generally recommended for improved account security.

Q: What is the maximum session timeout allowed?
A: The maximum session timeout value allowed is 35,000 minutes.

Updated timeout settings will take effect the next time administrators log in to the Web App.

Additional Information

Need further help? Refer to our Getting Help & Contacting Support article for the latest support options and ways to connect with our team.