How To Withdraw A Sent Offer Letter From A Candidate

Goal

• How to revoke an Offer Letter that was sent to a Candidate

Environment:

• Push Web App

Process:

Withdraw Offer Letter with an email to Candidate:

1. Click the Applicant Tracking tab 
2. On the left hand navigation bar, click Candidate Dashboard
3. Under Actions, click the Arrow and Box Icon that corresponds with the Candidate
4. On the top right hand side, click Offers
5. Click the specific Offer Letter(s)
6. On the far top right hand side, click Withdraw Offer
7. In the pop up, under Reason For Withdrawing, click the white box and input a comment
8. Once done, click Withdraw & Send Email 
9. A pop up page will appear titled Withdraw Offer Email
10. Under From, click the drop down menu and select the appropriate Administrator 
11. Under To, it is pre-filled with the Candidate's email address based on the application 
12. Under Message Template, click the drop down menu if applicable to select the appropriate Template
13. Under Subject, either input the information manually or this will prefill if you use a Template 
14. Under the White Box, either input the information manually or this will prefill if you use a Template
15. Under Attachments, you should see the PDF version of the Offer Letter 
16. Under Drop Files here or Browse, drag or upload any other files if necessary 
17. Once done, click Send Email & Withdraw Offer
18. In the pop up Offer Withdrawn, click Got it
19. On the left hand side under Offer Status, Withdrawn will be listed
20. On the left hand side under withdraw Reason, the comment inputted will be listed
21. On the left hand side under Withdraw date, the date the withdrawal occurred will be listed

Withdraw Offer Letter with no email to Candidate:

1. Click the Applicant Tracking tab 
2. On the left hand navigation bar, click Candidate Dashboard
3. Under Actions, click the Arrow and Box Icon that corresponds with the Candidate
4. On the top right hand side, click Offers
5. Click the specific Offer Letter(s)
6. On the far top right hand side, click Withdraw Offer
7. In the pop up, under Reason For Withdrawing, click the white box and input a comment
8. Once done, click Withdraw (No Email)
9. In the pop up Offer Withdrawn, click Got it
10. On the left hand side under Offer Status, Withdrawn will be listed
11. On the left hand side under withdraw Reason, the comment inputted will be listed
12. On the left hand side under Withdraw date, the date the withdrawal occurred will be listed

Additional Information

You have the option to Withdraw an Offer Letter that has been sent to a Candidate with or without an email providing a reason, as long as it hasn't yet been signed by the Candidate. 

We recommend creating a Message Template for withdrawals of Offer Letters to better streamline the process for you and your team. 

A Manager will be required to re-sign a new Offer Letter if it was withdrawn and a new one was sent.

Please note that only Super Administrators and Team Administrators with permissions to view/update/create Offer Letters will be able to access this information. 

Related Articles

• How To Revise A Sent Offer Letter To A Candidate
• How To View The Status Of An Offer Letter