Why Is An Employee Not Being Paid Their Balance?

Issue

• Why is the employee's balance not being paid out on their paystub? 
• Why is the employee's balance reduced but not adding the dollars to their pay? 

Environment:

• Push Web App

Resolution

There are two ways of managing policies in Push

• The first is a Paid Balance; when the policy is paid, the employee's balance is reduced and added as an Earning on the employee's paystub if the employee is salaried, the Push will automatically reduce their salary based on the number of hours or days they have requested time off for. 
• The second is a Tracking Balance; this happens when the Paid box is unchecked, and instead, the employee has their normal salary paid out, and the balance is reduced under the balance type in the bottom left of the paystub under Other Details. 

Additional Information

If the Policy is paid under Earnings/Deductions, the employee will have multiple deductions if they request multiple days off. This is to ensure statutory and vacation payouts are calculated correctly 

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