How To Issue A Record Of Employment (ROE)

Goal

• How to create an ROE for an employee 
• Where can an ROE be issued in Push

Environment:

• Push Web App

Process:

Issue ROE without deactivating employee profile:

1. Click the Employee tab

2. On the left hand navigation bar, click Issue ROE

3. Under Search, click the white box and input the name of the employee 
4. Under Issue ROE, click the Paper icon 
5. Under Last Date Worked, click the white box and input the appropriate date
6. Under Reason For Leaving, click the drop down menu and select the appropriate reason 
7. Under Will Employee Return, click the drop down menu and select either: Unknown, Yes, or No
8. Under Internal Company Notes, input a comment if necessary 
9. Once done, select Submit

Issue ROE when deactivating employee profile:

1. Navigate to the Employees tab
2. On the left hand navigation bar, click Active Employee List
3. Under Search, input the employees name
4. Under Edit, click on the Circle Arrow icon that corresponds with the employee
5. In the pop-up, click Yes
6. Under Status, click the drop down menu and select either: Terminate or Temporary Leave
7. Under Termination/Temporary Leave Date, input the appropriate date
8. Under Reason, click the drop down menu to select the specific Reason
9. Under Transfer Remaining Shifts to House Shifts, click the Checkbox if applicable
10. Under ROE, click the Checkbox to issue an ROE
11. Under First Date Worked, this is auto-populated based on the profile
12. Under Last Date Worked, input the appropriate date
13. Under ROE Issue Reason, click the drop down menu and select the specific reason code
14. Under Will Employee Return, click the drop down menu and select either: Unknown, Yes, or No
15. Under Internal Company Notes, input a comment if necessary 
16. Once done, select Submit

Additional Information

Please make sure you have processed an upcoming payroll or an Off Run for ALL hours worked prior to submitting an ROE.

If the employee is on leave and requires an ROE, you do not need to include their vacation pay, just the hours worked prior to their last day of work. 

We will not be able to complete the ROE if there are outstanding hours. The ROE will remain in pending until the hours are processed.

If the employee is still active, a message will be prompted: Warning: This employee is still active, you will need to manually deactivate them from the employees page. Once you select OK, the ROE request will continue to submission.

It can take up to 5 business days for an ROE to be completed. Once completed, you will be able to review this in ROE History or under Employee History in the Employee Profile. for more information.

If you have issued an ROE and notice that there is information that needs to be adjusted (i.e. SIN or reason code), please contact our ROE Team at roes@pushoperations.com.

If you have issued an ROE and it has not been completed, our Team may not have ROE Web Access. If you see that the ROE has been completed but there is no icon to download. Please contact our ROE Team at roes@pushoperations.com for more information.

You also have the option to issue an ROE when deactivating an Employee Profile. We recommend using ROE History for mass issuing or issuing for Active Employees. 

Please note, that only Super Administrators and Team Administrators with permissions to Run Payroll have access to issue ROEs. 

Related Articles

• How to Mass Issue ROEs
• How To Request An Amendment Or Expedite A ROE
• How To View A Record Of Employment (ROE) As An Employer
• How To Add Push Operations To Your ROE Web (via URN)
• Frequently Asked Questions: Records of Employment (ROEs)
• How To Deactivate An Employee