⚡ Purpose
If you’re looking to close your account, we’re sorry to see you go.
You can submit a cancellation request by contacting our Support team. This process ensures your request is reviewed properly and that you have time to prepare for account closure, including downloading important data and wrapping up any remaining activity. Our team will guide you through the next steps and confirm timelines once we receive your request.
Submitting a request early helps avoid delays and ensures a smoother transition if your business is closing, changing ownership, or moving to another provider.
⚠️ | Important: Account cancellations require a 45-day notice period and must be submitted by an authorized user on your account. Additional details on timing, billing, and next steps are outlined below.
🔐 Access required
The request should come from the individual who signed the original agreement whenever possible. However, an active Super Administrator can submit the request, and our team will review and follow up with the appropriate individual if applicable.
📋 Topics covered in this article:
- Understanding the 45-Day Notice Period
- Submitting a Cancellation Request (What to include & How to Send)
- What Happens After You Submit Your Request
- Before Your Account Is Closed
- Access After Cancellation
- Frequently Asked Questions
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Understanding the 45-Day Notice Period
All account cancellations are subject to a 45-day notice period, as outlined in your Sales Order Agreement. This is defined under Section 15: Term and Termination, in our Master Services Agreement (MSA), which is available on our Push and KayaPush websites.
The 45-day notice period begins on the date your cancellation request is received.
For example, if you notify our team on March 1 that you’d like to cancel your account, your account will remain active until approximately April 15, based on the required notice period.
Submitting a Cancellation Request
Whenever possible, the written request should come from the individual who signed the original agreement. However, an active Super Administrator can submit the request, and our team will review and follow up with the appropriate individual if applicable.
What to Include in your Request
To help our team process your request efficiently, include the following details in your email:
- Account name: The name of the business or account you want to close.
- Reason for cancellation: For example, business closure, ownership change, or switching providers.
- Additional context (if applicable): Any other details you would like to share.
Providing complete information upfront helps avoid delays and ensures our team can guide you through the correct next steps.
How to Send Your Request
To begin the cancellation process, please complete the following:
- Send an email to our Support Team at support@pushoperations.com.
- Use a clear subject line, such as Account Cancellation Request.
- Include the required details listed above.
- Send your request.
What Happens After You Submit Your Request
Once your request has been submitted, our Support team will review it, take the necessary steps, and follow up with you on the next stage of the cancellation process.
This typically includes confirming your cancellation request, reviewing your timeline, and reaching out if any additional information is needed to move things forward.
Before Your Account Is Closed
After you send your request, your account will remain active and accessible throughout the notice period, and billing will continue as outlined in your agreement.
During this time, it’s a good idea to start working with your team to download any information you’d like to keep.
We recommend sharing with your team that your account will be closing, so they have time to download any information they may need. Providing a clear deadline or closure date can also help ensure everything is completed in advance.
To support a smooth transition, here are a few things to keep in mind:
- Work with your team to export any reports, records, or data you’d like to retain.
- Notify employees to download copies of their pay stubs, tax documents, or other relevant information
- Complete any remaining payroll or operational tasks before closure.
- Reduce usage where possible (e.g., by deactivating employees or lowering your seat count) to help manage billing costs during this period.
📌 | Note: Our team does not offer services to download or export account data on behalf of customers. We recommend that you work with your internal team to download any required information during the notice period.
Access After Cancellation
Once your account is fully closed, all users, including yourself, employees, and administrators, will no longer be able to log in or access their account details. This applies to all access points, including the web app and mobile apps.
This means you will no longer be able to log in to access reports, review payroll data, or access any information from the account once it has been closed.
If access is needed after closure, the individual who signed the original agreement or an active Super Administrator can email our Support team to request temporary access to the account.
If approved, we can provide a limited window during which the account is reactivated, allowing users to log in and access the information they need.
Frequently Asked Questions
Have questions about cancelling your account? This section provides quick answers to help you navigate the process.
💡| Tip: Can’t find what you’re looking for? Contact our Support Team at support@pushoperations.com or utilize our AI bot Astra for quick assistance!
Q: Can I cancel my account immediately?
A: Account cancellations require a 45-day notice period. This period begins once your cancellation request has been received and confirmed by our Support team, and is outlined in Section 15: Term and Termination of our Master Services Agreement (MSA), which is available on our Push and KayaPush websites.
Q: Will I still be billed during the notice period?
A: Yes. Your account will remain active during the notice period, and billing will continue as outlined in your agreement. Reducing usage during this time, such as deactivating employees or lowering your seat count, can help manage final billing costs.
Q: Who needs to submit the cancellation request?
A: A Super Administrator must submit the request. Whenever possible, it should come from the individual who signed the original agreement to help ensure a smooth process.
Q: Can I continue using the platform during the notice period?
A: Yes. Your account will remain active and accessible during the notice period, allowing you to complete tasks such as payroll, reporting, and downloading information.
Q: What happens if I forget to download my data?
A: Once the account is closed, you won’t be able to access it to download information. If something is missed, you can request temporary access to retrieve it.
Q: Can someone from Support download my data for me?
Our team isn’t able to retrieve or provide data from customer accounts. We recommend downloading any required information during the notice period while the account is still accessible.
Q: Do I need to notify my employees before closing the account?
A: It's recommended to let your team know in advance so they have time to download any information they may need, such as pay stubs or tax documents.
Q: Can I reduce costs during the notice period?
A: In some cases, reducing usage, such as deactivating employees or lowering your seat count, can help manage final billing costs.
Q: Can I regain access after my account is closed?
A: Yes. The individual who signed the original agreement or an active Super Administrator can email our Support team at support@pushoperations.com to request temporary access. If approved, the account can be reactivated for a limited time so users can log in and retrieve the information they need.
Additional Information
If you require further assistance, please use live chat or phone support during business hours.
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