How To Mute/UnMute Notifications From A Chat Channel

Goal

• How to temporarily stop notifications from Channel messages in Push Chat
• How to turn on notifications for direct messages through Push Chat

Environment:

• Push Employee App or Push Manager App

Process:

1. Open the Push Employee or Manager App and enter your login credentials using your Email Address and Password associated with your Push account
2. On the top left corner, click the Three Stripes 
3. In the drop-down menu, click Chat
4. Under Chat, tap the specific Channel or Employee 
5. On the top right corner in the Channel or Direct Message, tap the i icon
6. Tap the toggle that corresponds with Notifications (Green = Notifications on, Grey = Notifications off)
7. On the left side, tap the left-facing arrow icon 
8. The page will refresh back to the Channel/Direct Message

Additional Information

By default, all Direct Messages and Channel Messages will have Notifications enabled. Temporarily muting notifications from Push Chat may be done if a team member is working, away on vacation, does not want to receive notifications, etc. This is entirely up to the user on how they wish to manage their notifications. Notifications will show in the mobile app, as well as be listed in their phone's general notifications.

Note that Chat is exclusive to our Premium Subscription, and Super Administrators will be able to enable this feature from Company Setup: Chat. If you do not see Chat listed, your team may not have access to this feature, or it has not been enabled.

If you are an employee, please get in touch with your direct employer/manager for any questions. 

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