- Why is Push making this change to Push Support?
- Push Web App
In order to ensure we are supporting your team, we are making changes to Push Support. The Customer Support team is here to support Push’s clients directly in relation to account management.
In order to protect the data in a Push account, we will only discuss matters regarding an account with either an active Super Administrator or Team Administrator with the appropriate permissions.
Employee management is at the discretion of the Administrators on the account. Push Support will not make any changes to an account in relation to an employee's profile. Due to this if employees contact Support we will be redirecting them to their direct managers for assistance. We strongly recommend communicating with your staff regarding this change. This article has a sample email template you can send to communicate the change to them.
Email Template To Employees
From August 1st, 2022 employees contacting Push Support will be directed back to their direct managers. Why is this happening, in order to better protect your information Push Operations is introducing a new identity validation process for administrators to protect the personal identifiable information in there system; only Push administrators for INSERT COMPANY NAME can discuss information pertaining to your Push Account.
If you are having issues logging into your account to access schedule or documents the first step is to reach out to our team to make sure we have the correct email for your Push Account. For some common frequently asked questions you can visit the Push Help Center.
Please let us know if you have any questions.