Requesting a New Location Setup for Your Business

⚡ Purpose

If you’re opening a new business, you can now request a new account directly from your Billing & Accounts page.
This request form helps our team collect the right details to get your new business up and running as smoothly as possible—no need to email or reach out to support first. It’s the fastest way to begin the setup process and ensure our team has everything they need from the start.
You’ll fill out a short form that opens in a new tab. Once submitted, the corresponding team will be notified and will begin reviewing your request. 

📌 | Note: Only complete this form if you’re opening a new business that requires either a separate account or an additional location to an existing layered account. No action is needed if you’re hiring new staff for an existing account.

🔐 Access required

The Billing and Accounts page is only accessible to Super Administrators. Team Administrators and Employees will not see this page or be able to request a new location.

📋 Topics covered in this article:

•  Who Should Submit the Form?
• What You’ll Need to Get Started
• How to Submit the Add New Location Form
• What Happens After Submission
• Frequently Asked Questions

📚 Related articles:

• How To Access Invoices Under Billing & Accounts

Who Should Submit the Form?

This request can only be submitted by someone with Super Administrator access to your account. That usually means the person who manages billing, account setup, or HR/payroll decisions, such as a business owner, general manager, HR lead, or payroll coordinator.

Super Administrators are the only users who can access the Billing and Accounts page, where the Add New Location button is located. 

💡 | Tip: To check your access, open the drop-down menu in the top-right corner of your account. If you don’t see Billing & Accounts listed, you’re not a Super Administrator. Contact your internal team to confirm who should complete the request or update your permissions if needed.

 What You’ll Need to Get Started

Before you open the form, it’s a good idea to gather some key information you’ll be asked to provide. Having these details ready ahead of time makes it faster and easier to complete the request in one go, especially if you need to check with a teammate for anything.

You don’t need finalized numbers or confirmed dates—estimates are totally fine—but having this information ready will make the process quicker and smoother: 

• Contact details for the contract signer: Include the full name, email address, and phone number of the person who will be signing the agreement for this new account.
• Estimated employee count at full capacity — How many employees you expect will be active at this location once it’s fully staffed. Don’t worry, you will only ever be billed for actual usage, we just need to know this for resource allocation to best support you.
• Target go-live date —  The date when you’d like the new account to be fully set up and ready for employees to start using it. This could include access to scheduling, time tracking, or other day-to-day features your team relies on.
• First payroll run date — The date you plan to process the first payroll for employees in this new location.
• Existing account to copy setup from (optional) — If you’d like us to duplicate settings from another account (such as scheduling presets or digital forms), let us know its name.
• Employee list or Year-To-Date (YTD) payroll totals — If you’re a new business with no employees onboarded yet, we can begin setup right away. If you’re moving from another provider, please confirm whether you’ll submit YTD payroll data and a list of employees so we can prepare for the data import process.

How to Submit the Add New Location Form

Once you’ve gathered your details and you’re ready to move forward, you can submit your request directly from your account. The form only takes a few minutes to complete, and it helps our team begin setting up your new account without delays.

To access and submit the form:

1. Click your Company Name in the top-right corner of your account.
2. Select Billing & Accounts from the drop-down menu.
3. On the Billing & Accounts page, click Add New Location.
4. A new tab will open in your browser with a Google Form titled Add New Location Request.
5. Fill out the form with the required information and click Submit.

Once submitted, our internal teams will be notified automatically. You’ll receive a follow-up email confirming your submission and outlining the next steps in the setup process.

📌 Note: If you don’t see the Billing & Accounts option in your dropdown, it means you don’t have Super Administrator access. You’ll need to ask someone on your team with the correct permissions to complete the request or update your permissions. 

What Happens After Submission

Once your form is submitted:

• Our internal team is automatically notified.
• A member of our team will follow up with the contract signer listed on the form to provide next steps or clarify any missing information.
• Most requests begin moving forward within a few business days, depending on how quickly the setup details are confirmed.
• If your setup includes an employee list or YTD payroll totals, we’ll let you know how to submit those securely. Our Onboarding Team will be notified that you’re providing YTDs and will review them with you once your onboarding session has been scheduled. 

Frequently Asked Questions

Have questions about adding a new location? This section provides quick answers to help you navigate the process

💡| Tip: Can’t find what you’re looking for? Contact our Support Team at support@pushoperations.com or utilize our AI bot Astra for quick assistance!

Q: Do I need to fill out this form if I’m just hiring more staff at my current location?
A: No—this form is only for setting up a new business location that requires either a separate account or an additional location under a layered account. No action is needed if you’re simply adding employees to your existing account.

Q: What if I don’t know my exact dates yet?
A: That’s totally fine. You can submit the form using your best estimates. Our team will confirm everything with you during the setup process.

Q: Can I use the same setup as one of my existing accounts?
A: Yes. The form includes a field where you can request to copy base configurations from another account, such as schedule presets, paystub settings, administrators, and more.

Q: Who will be contacted after I submit the form?
A: The contract signer listed on the form will receive any follow-up communications, including next steps or questions about missing details.

Q: How long does the setup process take?
A: It varies based on how quickly we receive all required setup details, but most requests begin moving forward within a few business days.

Additional Information

If you do not have this feature and are interested, please feel free to contact Push Support at support@pushoperations.com to connect you with the relevant team.