Question
- Why would I use the chat bot in my account?
- I see there is a button titled Chat Now in my account; why would I use this?
Environment:
- Push Web App
Answer
We're excited to introduce Astra, our newly enhanced AI support assistant, designed to simplify and make support inquiries more accessible! Astra offers a range of benefits to help you get answers quickly, resolve issues efficiently, and focus on what matters most—running your business.
With Astra, you can enjoy:
- Instant Answers Anytime: Astra is here to provide quick answers to all your platform questions, both during our regular support hours and around the clock whenever you need assistance.
- Detailed Guidance on Processes: Astra is here to help with easy-to-follow steps and information on everything from scheduling and time tracking to payroll, employee management, HR tasks, reporting, applicant tracking, and more—making it simple to keep your operations running smoothly.
- Easy Support Follow-Up: If your question needs extra attention, Astra will automatically create a ticket and connect you with one of our support specialists.
For instructions on how to interact with Astra, please reference this article: How To Submit A Support Inquiry With Astra
Additional Information
Astra is available to Super and Team Administrators only; it is not available to employees. If you have inquiries, please contact your manager or direct employer.
Note that some questions or situations are better suited for our support team, and we’re here to assist you with them directly. For the following topics, we recommend reaching out to our team for the most accurate and efficient help:
- Billing or subscription questions
- Time-sensitive questions relating to approved or locked payrolls
- Time-sensitive questions relating to approved/locked clocks
- HR Integrations (i.e. Indeed or Linkedin)
- Troubleshooting access to the Chat feature
- Tax calculation inquiries
- Feature Requests
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