Meet Astra: Your AI-Powered Support Assistant

Overview

Astra is here to make your experience seamless by providing quick, accurate answers to your questions—no tickets or wait times required. With its recent upgrades, Astra is ready to assist with permissions, scheduling, payroll inquiries, and more!

Environment:

• Push Web App

Why Use Astra?

Astra has been designed to make your life easier by providing instant and reliable support. With Astra, you can:

• 💬 Get Instant Support, Anytime: Quickly get answers to your questions during regular support hours and even outside those hours when immediate assistance is needed.
• 📖 Receive Detailed Guidance on Processes: From permissioning to payroll, Astra breaks down complex processes into simple, easy-to-follow steps.
• 🚀 Resolve Issues Faster: Save time by getting answers to general questions through Astra, freeing up the support team to handle payroll-specific tickets and ensuring faster response times.

Astra is constantly learning and improving to give you the best experience possible.

How to Ask Astra Questions Effectively

To get the best answers from Astra, ask clear and specific questions. Here are examples of good and less effective ways to phrase your inquiries:

• ✅ Good Question: “How do I update someone’s salary?”
• ✅ Good Question: “What permissions does a team administrator need to view an employee’s details in Push?”
• ❌ Avoid: “If John earns $50,000 annually, calculate his pay for this period.”

Tips for Asking Questions:

• Be as specific as possible about the process or feature you need help with.
• Avoid hypothetical scenarios or overloading with unnecessary details.
• Focus on actions like “how to update,” “where to find,” or “what steps are needed.”

Additional Information:

Astra continually improves through daily audits and training by our most experienced support specialists. These efforts ensure the bot is accurate, reliable, and equipped to handle your inquiries efficiently.

If Astra can’t fully resolve your issue, it will automatically create a support ticket and connect you with one of our specialists.

Ready to get started? Click the chat bubble in the bottom right of your account and give it a try—ask Astra a question you recently submitted to support and see how it responds!