- Why am I being asked for a Customer ID when calling Push Support?
- What is the significance of a Customer ID?
- Push Web App
In order to protect the data in a Push account, our Push Support Team will only discuss matters regarding an account with an active Super Administrator or Team Administrator with the relevant permissions.
At the beginning of each call, our Push Support Team will request that our clients provide their Customer ID. This is to ensure that our team does its due diligence to protect the personal identifiable information in users accounts and uphold our identity validation process.
If you are not able to provide your Customer ID, our Push Support Team will not be able to continue the call or discuss any information pertaining to an account.
You will be able to access your Customer ID from your Push account either on a web browser or the Push Manager app. Please refer to this article on how to do so: How To Access Your Customer ID Number
The Customer ID is not a static number and will change in your Push Account. If you are part of multiple Push accounts, each account will have a Customer ID number.
If you are an employee requiring assistance, please reach out to your direct employer/manager to best assist you.