- I have an employee who has doubled their hours, why is this happening?
- Why is an employee getting paid their salary twice?
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There are some reasons why an employee might not be receiving double their pay,
- Duplicate Positions: The employee has duplicate positions that are both salaried. For example, an employee who is a greeter and a cashier both have a biweekly salary of $2,000 which means on the paystub, the employee has 160 hours and is being paid $4,000 in gross earnings as both positions are being paid out as salaried at $2,000 individually.
- Prorated Salary: A prorated salary will override the employee's salary for the pay period chosen during the proration steps. In this case, if a salary was incorrectly prorated, the earnings and hours might increase. Prorated salaries are accessible by navigating to an employee profile and clicking the Salary button.
- Earnings/Deductions: If additional earnings have been added under the Regular Pay preset, then the employee's pay will also be increased or decreased depending on the preset being used. How To View, Edit, Search And Filter Previous Earnings and Deductions walks through filtering and adjusting Earnings and Deductions.
If an hourly employee is showing the incorrect hours as they clock in and out, we recommend reviewing the Audit Clock Approval Report for the pay period to identify all of the shifts they clocked in for, this article on How To Generate The Audit Clock Approvals Report has step by step walkthrough on how to generate the report. We also recommend reviewing the Earnings and Deductions tab under Payroll for any additional earnings or deductions that might have been added.