- The reset balance for my employees is not right; what happened?
- I gave my employee a reset opening of 70 hours, but they only got 60; why did that happen?
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In the situation where an employee doesn't get the correct hours on the reset date, the employee had a negative balance prior to the reset. For example, if the reset balance is 80, but the employee's balance is -10 hours when the reset occurs, the employee will only get 70 hours.
If you want to correct the balance, you can do this by running a balance adjustment on the regular payroll or using an off-run. You can also run the Journal Entry report for the pay period immediately before the rest date to see the employee's balance before the reset occurred.