Tablet Wi-Fi Troubleshooting

If your Push app is not working properly, after you have fully turned off and on your tablet, you may have an Wi-Fi issue. Here are the steps on how to troubleshoot:

If you are using Push Technologies Hub Wi-Fi, skip to the “Internet Hub Troubleshooting”

1. Tap on the screen 5 times.
2. It will prompt you for the Surelock Administrator password (if you do not have the password, please contact our support line for assistance).
3. This will take you to SureLock Admin Settings. Select ‘Systems Settings’ and go to ‘Wi-Fi’
   
4. If you do not know the Wi-Fi password, tap the Wi-Fi button off. Leave the Wi-Fi off for about a minute or two, and then turn it back on.
5. If you know the Wi-Fi password, select the Wi-Fi network you are connected to, and select “Forget.” Also ensure that you are not connected to any public networks - if you are, you will need to forget these networks as well.
   
6. Leave the connection off for a minute or two, and then select the network again, re-enter the password and connect.
7. Once connected, click the physical home button on the bottom of the screen and try to clock in again.

Internet Hub Troubleshooting (If Applicable)

If your tablet is having issues connecting to the Push Technologies hub:

1. Turn off the tablet by holding the power button on the right side of the tablet. Leave the tablet off for 30 seconds.
   
2. After the waiting period, hold the power button again to turn on the tablet.
   
3. Tap on the screen 5 times.
   
4. It will prompt you for the Surelock password (if you do not have the password, please contact our support line for assistance).
5. This will take you to SureLock Admin Settings.
6. Select ‘Systems Settings’ and go to ‘Wi-Fi.'
7. Select the PUSH TECHNOLOGIES HUB, and select “Forget,” and toggle the Wi-Fi button off.
8. TURN OFF the hub and unplug it from the wall outlet. The power button will be found at the back of the hub. Leave it unplugged for a minute or two and plug it back in and TURN IT ON.
   
9. Turn the Wi-Fi back on.
10. Reconnect to PUSH TECHNOLOGIES HUB (if you do not have the password, please contact our support line for assistance).
    
11. Click the physical home button and try to clock in again.